The true sign of a successful mental healthcare system lies, not in financial gains or widespread usage, but in recovery rates and patient satisfaction. As a mental health platform, we’re extremely aware that many of our patients comes to us during the most vulnerable periods of their lives, trusting that we will help them to get back on their feet and support them throughout their journey to recovery. While for us, Dr Julian is daily life, for many it’s a new experience that will bring up a mixture of emotions. The platform design aims to give control back to the patient when things, in general, can seem out of control. This, combined with high quality therapy, means that patient experience is more positive.
One of the main reasons that psychological therapies fail to result in recovery is patient dropouts. There are a multitude of reasons why a patient may not complete their course of therapy, but in order for a full recovery to be made, it’s crucial that they do. A recent study (KSSAHSN, 2020) found that the Dr Julian platform reduces patient dropout rates by 49.8%. It also reduces DNA (do not attend) rates by 50.9% (DNA is when a patient fails to attend any of their sessions, leading to the same issues as those who dropout along the way). It’s unclear from the study data exactly how the platform achieves these results, but as it was designed to eliminate factors known to lead to dropouts, such as travel distance/time or availability, it shows us that what we’re doing is working.
This was further validated when Dr Julian recovery rates were found to be 9.3% higher than those of current NHS IAPT services, with reliable improvement rates being 17.3% higher. Not only are we achieving better attendance to therapy sessions, but we are also delivering the recoveries that many of our patients are hoping for.
These figures have highlighted the fact that the platform is making quality mental healthcare more accessible and that, in turn, results in happier patients with better recovery outcomes.
At the end of the day, mental healthcare is about simply that. Caring for mental health. This report produced some wonderful statistics that give us motivation to keep expanding our services to reach more people, but it’s these statistics that give us the most joy. Dr Julian is a service that works, and that is all we ever wanted it to do.