Last updated: April 2026
Dr Julian Medical Group Limited (“Dr Julian”, “we”, “us”, “our”) is committed to protecting and respecting your privacy.
This policy explains how we collect, use, store and share your personal data when you use our website, platform, and mobile applications.
If you have any questions, please contact: info@dr-julian.com
Who We are
Dr Julian Medical Group Limited is the data controller for the personal data collected through the platform, except where independent mental health professionals act as separate data controllers for clinical care.
What is Personal Data
Personal data means any information that can identify you, including:
- Name, date of birth, gender
- Contact details (email, phone, address)
- Health and wellbeing information
- Appointment history and clinician details
Health data is classified as “special category data” and is subject to additional protections.
How we collect your data
We collect personal data when you:
- Register for an account
- Book appointments
- Complete questionnaires
- Communicate with clinicians
- Are referred via NHS, employer, or third parties
How we use your data
We use your data to:
- Provide access to the platform
- Manage bookings and appointments
- Deliver therapy services
- Communicate with you
- Improve our services
- Comply with legal obligations
Legal Basis for Processing
We rely on the following legal bases:
Contract:
To provide access to the platform and manage bookings.
Legitimate Interests:
To improve services, prevent fraud, and ensure platform security.
Consent:
For marketing communications and certain optional data processing.
Legal Obligation:
To comply with regulatory and legal requirements.
Special Category Data (Health):
Processed under:
- Article 9(2)(h): provision of health or social care
- Explicit consent where required
How Clinicians use your data
Mental health professionals using the platform act as independent data controllers for the care they provide.
They may:
- Access your profile and history
- Record session notes
- Use your information to deliver care
They may also discuss cases with supervisors for quality assurance.
Sharing your Data
We may share your data with:
- Mental health professionals providing your care
- IT and platform service providers
- Payment processors (e.g. Stripe)
- NHS, GP, or referrers where applicable
- Regulators or legal authorities where required
We do not sell your personal data. We may share information without consent where there is a serious risk of harm or legal obligation.
International Data Transfers
Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:
- UK International Data Transfer Agreements (IDTA)
- Standard Contractual Clauses
Data Retention
We retain your data in line with legal and healthcare requirements, including NHS records management guidance.
Typically:
- Clinical records are retained for up to 8 years (or longer where required)
- Account data is retained while your account is active
Data is securely deleted when no longer required.
Your Rights
Under data protection law, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
To exercise your rights, contact: info@dr-julian.com
You may also contact the Information Commissioner’s Office (ICO): www.ico.org.uk
Marketing
We will only send marketing communications where you have given consent or where permitted by law.
You can opt out at any time via unsubscribe links or by contacting us.
Data Security
We implement appropriate technical and organisational measures to protect your data, including encryption and secure storage.
Changes to this Policy
We may update this policy from time to time. Updates will be posted on our website with a revised date.
Contact: info@dr-julian.com
Dr Julian Medical Group Limited