Dr Julian Medical Group Limited
Last updated: April 2026
Introduction
These Terms of Service (“Terms”) govern your access to and use of the Dr-Julian platform, including our website, web application, and mobile applications (the “Platform”).
By creating an account or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.
About Us
Dr Julian Medical Group Limited (“Dr-Julian”, “we”, “us”, “our”) is a company registered in England and Wales (Company No. 09856896), with its registered office at:
The 1921 Building
East Malling Business Centre
New Road, East Malling, Kent, ME19 6BJ
Contact: info@dr-julian.com
Nature of Service
Dr-Julian provides a digital platform that enables users to connect with independent mental health professionals (“Therapists”). We:
- Facilitate appointment booking and communication
- Provide platform infrastructure and tools
- Process payments on behalf of Therapists
All clinical services are provided directly by Therapists, who are independent practitioners and are solely responsible for the care they provide.
Important Medical Disclaimer
The Platform is not suitable for emergencies. If you:
- Are in immediate danger
- Are experiencing a mental health crisis
- Are considering self-harm or suicide
You must not use the Platform and should immediately contact:
- NHS 111
- Emergency services (999)
- Samaritans (116 123)
We do not guarantee immediate responses or continuous availability of Therapists.
Eligibility
You must:
- Be at least 18 years old
- Be legally capable of entering into a contract
- Not be located in restricted jurisdictions (including the USA or Canada)
By using the Platform, you confirm that you meet these requirements.
Account Registration
You must:
- Provide accurate and complete information
- Keep your details up to date
- Maintain the confidentiality of your login credentials
You are responsible for all activity on your account.
We may suspend or terminate your account if:
- Information provided is inaccurate
- You breach these Terms
- There are security concerns
Bookings and Appointments
- Appointments are arranged through the Platform
- Bookings are provisional until confirmed by the Therapist
- Therapists are responsible for accepting or declining bookings
We do not guarantee:
- Availability of specific Therapists
- Suitability of any Therapist for your needs
Fees and Payments
- The Platform itself is free to use
- Therapists’ fees are set
- We collect payments on behalf of Therapists
Payment terms:
- Payment is taken upon confirmation (or at booking where required)
- Prices are displayed at the point of booking
Cancellation and Refunds
You may cancel:
- Within 14 days of booking (if the appointment has not taken place)
- Up to 48 hours before the appointment start time
Late cancellations or non-attendance:
- May not be refunded
If a therapist cancels or fails to attend:
- You will be offered a refund or rebooking
Refunds are processed within 14 days where applicable.
Role of Therapists
Therapists:
- Are independent professionals
- Are responsible for clinical decisions and care
- Owe you a professional duty of care
We:
- Perform initial credential checks
- Require ongoing professional registration
However, we do not guarantee:
- Accuracy of all credentials at all times
- Clinical outcomes
User Responsibilities
You agree:
- To provide accurate health information
- Not to misuse the Platform
- Not to upload harmful, unlawful, or inappropriate content
We may remove content or suspend accounts where necessary.
Data Protection
Your personal data is handled in accordance with our Privacy Policy.
Key points:
- Health data is processed to deliver care services
- Therapists act as independent data controllers for clinical data
- We act as a data controller for platform-related processing
You must review our Privacy and Cookie Policy before using the Platform.
Consent to Care (Separate)
Consent to treatment and use of health data is obtained separately from these Terms.
You may withdraw consent at any time, but this may prevent continued use of therapy services.
Platform Availability
We do not guarantee that the Platform will:
- Be uninterrupted
- Be error-free
- Always be available
We may:
- Update, suspend, or withdraw the Platform
- Perform maintenance without notice
Intellectual Property
We own or license all intellectual property rights in the Platform. You are granted a limited, nontransferable licence for personal use only.
You must not:
- Copy or distribute content
- Use the Platform for commercial purposes
Limitation of Liability
Nothing in these Terms excludes liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded under law
Subject to the above:
We are not liable for:
- Clinical outcomes of therapy
- Decisions made by Therapists
- Indirect or consequential losses
Our liability for digital service issues is limited to a reasonable amount reflective of the service provided.
Termination
You may terminate your account at any time. We may suspend or terminate access if:
- You breach these Terms
- There is legal or safety concerns
Upon termination:
- Access to the Platform ceases
- Data is retained in line with legal obligations
Record Retention
We retain records in accordance with UK healthcare guidance, typically:
- Up to 8 years (or longer where required)
Complaints
If you have concerns:
- Contact: info@dr-julian.com
We will investigate complaints and may involve:
- Therapists
- Regulators
- Professional bodies
Changes to these terms
We may update these Terms periodically.
You will be notified of material changes. Continued use constitutes acceptance of the updated Terms.
Governing Law
These Terms are governed by the laws of England and Wales.
Disputes are subject to the exclusive jurisdiction of the English courts.
Contact
Email: info@dr-julian.com
Dr-Julian Medical Group Limited