Appointments
Once an appointment with a clinician is booked you will receive an automated email confirmation. This email will provide you with further information including links to questionnaires to be completed prior to the appointment.
Our Free Assessments are standard validated questionnaires used within the NHS for assessing symptoms of depression, anxiety and a number of other conditions, such as Post Traumatic Stress Disorder. These questionnaires assess the severity of these conditions.
The questionnaires will be selected for you by your therapist and are used throughout your treatment to help you and your therapist to track progress and identify further areas for focus.
You can track your own therapeutic progress and questionnaire scores through your platform view.
Appointments on the Dr-Julian platform are normally scheduled for one hour. This includes a minimum of 50 minutes of talking time with your healthcare professional and 10 minutes for the professional to record the notes from your appointment.
We may at times have appointments of different durations such as 30 minutes, with pro-rata talking time of 25 minutes.
The length of the appointment will always be visible when you book an appointment.
For one-hour appointments your therapist is committing an hour to you. This allows for no less than 50 minutes of contact time (providing you start your appointment on time) and 10 minutes of admin and note writing time for your therapist. If for whatever reason your contact time exceeds 50 minutes, this is fine, but it cannot exceed 60 minutes.
For appointments that are 30 minutes long, this would break down to no less than 25 minutes of contact time and 5 minutes of note writing/ administration time.
If you want to book a further appointment with your clinician, you can agree on a date and time for a future appointment with them during your appointment. They will then update their availability on the web app to make that time available to you.
If you do not pay for your appointments, your clinician will book the appointment for you directly.
If you are a private patient, you must book and pay for that time slot immediately to secure it. You can book multiple appointment slots at the same time on the Web App by selecting several appointments before proceeding to payment.
We recommend booking your next appointment in as soon as possible so the appointment is secured for you.
The frequency of sessions will depend on the therapy type and your personal needs. Your therapist will discuss with you how often they believe you should have a session in order to receive the maximum benefit. Usually, sessions take place once weekly, but these can be flexible to accommodate your needs.
The number of sessions you have with Dr-Julian will depend on your clinical presentation and the type of intervention you receive. Your clinician will discuss this with you in your first Dr-Julian appointment. For example, many people will need between eight to twelve sessions for a course of CBT therapy. Other therapies may require fewer, or more sessions.
You can end your course of therapy whenever you feel it is right to do so. However it is strongly encouraged that you discuss any wish to end your therapy sessions with your therapist first, so you can bring matters to a satisfactory closure.
Video online therapy has been proven to work just as well, and in some cases, better, than traditional face-to-face therapy. Large review articles such as ‘Usefulness of telepsychiatry: A Critical evaluation of videoconferencing-based approaches. Charkrabarti (2015)’ have shown equivalent clinical effectiveness in over 200 trials at the highest levels of medical evidence. Patient satisfaction was frequently reported as higher in the online therapy groups.
Please click the relevant link below:
Yes, 60 minutes before your appointment is due to start you will receive a reminder email, together with instructions on how to have your appointment.
A few minutes before your appointment time, please log into your web app (if using a computer), Android or Apple app (if using phone or tablet).
For online appointments: Please go to your appointment tab, select your appointment and press “join” which will connect you to your therapist. If you have any issues connecting, please contact your therapist via their email/ message me button on their profile.
For face to face appointments: Please wait in the reception area and your therapist will collect you from the waiting area at the allocated time.
In the unfortunate event that your clinician cancels an appointment, you will be notified of this as soon as possible by email notification.
Your appointment record will automatically be updated to illustrate the cancellation, and your account will be automatically re-credited with an appointment.
If you are a private client and require a refund, please email your therapist in the first instance. If you require further assistance please contact info@dr-julian.com.
Once your appointment is scheduled, it will be automatically confirmed, and you’ll receive an email notification with all the details.
Text appointments enable you to chat directly with your therapist via text in real time for the duration of your appointment time. A copy of the chat transcript will then be saved in your ‘My Text appointments and Messages’ section of your dashboard.
The Dr-Julian platform allows you to choose a therapist based on your individual preferences. You can filter for days of the week, times of day, languages spoken and much more.
You are free to click onto therapist profiles, read their biographies, and decide if the therapist is right for you before committing to making an appointment. You can also contact the therapist directly if you have any questions.
If you are uncertain about selecting the right therapist, our Dr-Julian Customer Service Team can help you to find an appointment that best suits your needs and requirements.
If you wish to resume therapy after being discharged, please contact your mental health care provider or referring NHS Trust. They will discuss your situation with you and, if appropriate, can re-refer you to Dr-Julian for a second episode of care.
Typically, a period of consolidation of around 3-6 months is recommended after discharge.
We offer appointments from 6am to 11pm, seven days a week, including Bank Holidays, Easter, Christmas, and New Year, thanks to our team of both full-time and part-time therapists.
If no appointment options appear, it may be due to a lack of availability matching your specific criteria at the time of search. Try adjusting your search by selecting different times or broadening your availability.
New appointments are added frequently throughout the day, so availability is continuously updated.
If you require any support with sourcing and booking an appointment, please contact: admin@dr-julian.com.
Many of our therapists offer sessions in several languages, which you can filter for when booking your first appointment. If you can’t find a therapist who offers sessions in your preferred language, please contact our switchboard or email us at admin@dr-julian.com. Our Customer Service team will then support to match you to an appropriate clinician.
Unfortunately, for contractual and ethical reasons we are unable to offer private therapy to patients whom we have previously seen via the NHS. This is standard ethical practice supported by our accrediting bodies and designed to protect patients from potential exploitation.
If you are an NHS patient who would like to return to Dr-Julian for a second episode of care, please contact your NHS Provider in the first instance. NHS Providers will usually offer a reassessment to patients following an appropriate consolidation period (3-6 months). During your reassessment your assessing practitioner will discuss treatment options with you which may include (but not guaranteed) a re-referral back to Dr-Julian for a second episode of care.
For EAP (employee assistance programme) providers it is sometimes possible for you to register on our platform for self-funded sessions by using a different email address. For further information please email; admin@dr-julian.com.
Costs and Payments
We accept all major debit and credit cards, including American Express, Visa, and MasterCard. Your sensitive card details are encrypted using SSL (secure socket layer technology) before transmission to our secure payment service provider, Stripe. Your card details will never be stored on our servers.
When you book an appointment, you will be asked to provide your card payment details, and payment will be taken immediately.
If you are referred via the NHS or your company, your appointments are free and provided for you.
If you are paying privately, appointments cost £80 per hour/ £40 per half hour.
For Employers
Access times depend on the agreed service model and clinical capacity, but Dr-Julian is designed to support rapid access to therapy and mental health support.
Appointments can often be made available across mornings, evenings, and weekends, helping employees access support around work and personal commitments.
Employers can expect improved access to mental health support, stronger engagement, better visibility of workforce wellbeing trends, and a more structured pathway for employees who need clinical support.
The exact impact depends on the organisation, service model, workforce needs, and level of engagement.
Implementation usually includes agreeing the service model, configuring access, setting up reporting, preparing employee communications, and launching the service to staff.
We work with employers to make the process as straightforward as possible.
Yes.
Dr-Julian supports employees internationally, with access to therapy, digital resources, and personalised mental health support delivered remotely.
Our platform is designed to support global and distributed workforces, including remote and hybrid teams.
International delivery is provided in line with local clinical, regulatory, and contractual requirements where applicable.
Yes.
Our digital model is well suited to organisations with remote, hybrid, multi-site, or geographically dispersed teams.
Employees can access support from home, work, or another private location.
Yes, where required.
Dr-Julian can provide configured digital access points, tailored resources, and employer-specific onboarding content depending on the needs of the organisation.
Yes, depending on the agreed model.
We can provide education, guidance, and structured resources to help managers and HR teams understand mental health, neurodiversity, and support pathways.
However, clinical confidentiality is always maintained.
Yes.
Dr-Julian can complement occupational health by providing timely mental health support, therapy access, and structured pathways for employees who may benefit from psychological support.
We can work alongside OH rather than replacing it.
Employers can receive anonymised, aggregated reporting such as usage levels, engagement trends, common presenting themes, appointment activity, and overall outcomes where appropriate.
This helps employers understand workforce wellbeing needs without compromising individual confidentiality.
Yes.
Employee confidentiality is fundamental. Employers do not receive individual clinical notes, session details, or personal health information.
Any reporting provided to employers is anonymised and aggregated.
Dr-Julian supports employers by providing clinically led mental health support for employees, including access to therapy, neurodiversity support, personalised resources, and digital tools that help people engage with care earlier.
We can work alongside existing wellbeing, occupational health, or EAP provision.
Yes, where this is included in the service model.
Employee choice is a key part of the Dr-Julian approach. People may be able to choose based on availability, therapy type, language, appointment format, and clinician profile.
This helps improve engagement and makes support feel more personalised.
Employees access support through the Dr-Julian platform.
Depending on the service model, they may be able to complete onboarding questions, access personalised resources, book appointments, choose a clinician, and engage with support between sessions.
Yes.
Dr-Julian can support employees with ADHD and neurodiversity-related needs through pre-screening, psychoeducation, therapy, coaching-style support, and practical digital tools.
This can help employees better understand their needs and access appropriate support earlier.
We support a range of mental health and wellbeing needs, including anxiety, depression, stress, burnout, trauma, relationship difficulties, workplace challenges, and neurodiversity-related needs.
Support may include therapy, guided self-help, ADHD pre-screening, coaching-style support, and personalised digital resources, depending on the employer’s chosen model.
Traditional EAP mental health support is often designed around short-term counselling or initial signposting within a wider support package.
Dr-Julian takes a more clinically led and flexible approach, focused on:
- Timely access to therapy
- Patient choice of clinician
- Personalised care pathways
- Ongoing engagement and support
- Outcome tracking and reporting
This enables organisations to provide a more structured and continuous model of mental health support.
Many organisations choose to use Dr-Julian alongside their existing EAP.
EAPs often provide broad, generalist support across areas such as legal, financial, and helpline services.
Dr-Julian complements this by providing a more structured and clinically focused mental health layer, including:
- Direct access to therapy
- ADHD and neurodiversity pathways
- Personalised digital resources
- Ongoing support between sessions
This helps ensure employees can move beyond signposting into appropriate care when needed.
In some organisations, Dr-Julian is used as a full replacement for traditional EAP provision. In others, it is used alongside an existing EAP.
Dr-Julian offers a clinically led mental health and wellbeing model that can be configured to cover many of the functions typically associated with EAPs, alongside more structured access to therapy, neurodiversity support, and personalised digital care.
Where broader services such as financial guidance, employment support, or helplines are required, these can be delivered through our platform and partner network.
This allows organisations to design a model that best fits their workforce, whether that is replacing, enhancing, or integrating with existing provision.
Dr-Julian is not a traditional Employee Assistance Programme, but it can be configured to operate as, or alongside, an EAP model.
Our core focus is clinically led mental health support, including rapid access to therapy, neurodiversity pathways, and structured digital care.
In addition, through our platform and partner network, we can support a broader range of employee needs, including:
- Employment and workplace support
- Access to curated self-help and advisory resources
- Helpline-style access, where required
This can also be delivered through our Healthcare Resource Builder, which enables organisations to provide localised, personalised, and trackable support across multiple wellbeing domains.
For NHS Partners
Yes.
Dr-Julian meets NHS data security and governance requirements and holds relevant accreditations, including ISO 9001, ISO 27001, Cyber Essentials, and NHS Data Security and Protection Toolkit compliance.
We also undertake regular security testing, including annual CREST-approved penetration testing.
Dr-Julian is both a clinical provider and a digital infrastructure platform.
This means we can deliver therapy while also supporting the wider pathway around care, including onboarding, triage, booking, matching, resources, outcomes, reporting, and service management.
Yes.
Dr-Julian can work as an additional capacity partner, a digital infrastructure partner, or a pathway support partner.
We do not need to replace existing providers in order to add value.
Mobilisation depends on the scope of the service, technical requirements, governance arrangements, and integration needs.
For most pathways, configuration and integration can be completed within weeks. More complex deployments involving specialist integration, pathway redesign, or multi-service rollout can require a structured mobilisation plan.
Reporting can include referral volumes, appointment activity, attendance, DNA rates, outcome measures, patient engagement, resource usage, pathway activity, and service-level trends.
Reporting is configured around the needs of the commissioned service and information governance requirements.
Yes.
Our Healthcare Resource Builder can be used to create localised, governed resource pathways for social prescribing, WorkWell, employment support, primary care, and community mental health programmes.
This allows staff to assign relevant, approved resources to individuals and gives commissioners better visibility of engagement and need across populations.
Yes.
Alongside digital support, Dr-Julian can offer face-to-face care where required. We are able to mobilise in-person clinical provision depending on organisational needs and workforce location.
This enables a blended approach, giving employees the option to access support in the way that works best for them.
Yes.
Dr-Julian can support ADHD pathways through two complementary approaches:
1) ADHD pre-screening and early intervention
We offer structured pre-screen consultations, typically including a one-hour session with a specialist ADHD clinician. This includes:
- Clinical discussion and screening
- Psychoeducation around ADHD
- Guidance on next steps
- Access to therapy, coaching-style support, and digital resources where appropriate
This pathway helps individuals better understand their symptoms and needs, and supports earlier intervention. It can also help NHS systems manage demand by identifying individuals who may benefit from support without requiring full diagnostic assessment.
2) Full ADHD assessment and treatment pathway
Where clinically appropriate, Dr-Julian can also provide:
- Comprehensive ADHD assessments in line with NHS standards.
- Diagnosis in line with clinical guidelines
- Medication initiation and titration (where indicated and appropriate)
- Ongoing follow-up and monitoring
This allows for a complete pathway from initial concern through to assessment, treatment, and ongoing support.
Overall approach
Our model is designed to support both patients and systems by:
- Providing early clarity and support
- Reducing unnecessary escalation where appropriate
- Ensuring access to full assessment and treatment when clinically required
Clinical risk is managed through clear governance structures, qualified clinicians, supervision, escalation processes, clinical record keeping, safeguarding procedures, and appropriate communication with NHS partners.
Where patients present with risk or complexity beyond the agreed service scope, escalation pathways are followed in line with the commissioned model.
Yes.
Dr-Julian Medical Group is CQC registered, allowing us to provide regulated healthcare services where required.
This is particularly important where partners need assurance around clinical governance, safety, regulated activity, and service delivery.
Dr-Julian is a clinically led mental health service and digital platform supporting NHS organisations to improve access, manage demand, and deliver care more efficiently.
We combine clinical service delivery with digital infrastructure, including patient onboarding, appointment booking, clinician matching, outcome monitoring, personalised resources, and pathway reporting.
Yes.
In addition to our digital services, Dr-Julian can provide face-to-face care where required. We are able to mobilise an in-person clinical workforce to support specific pathways, locations, or service requirements.
This allows NHS partners to deliver a flexible model of care, combining digital access with face-to-face provision where clinically appropriate.
Yes. The Dr-Julian platform is fully integrated with IAPTus and PCMIS. Our platform technology is interoperable and customisable to all NHS systems.
We can integrate with existing NHS systems and workflows, including EPR and clinical record systems, depending on the service specification and technical requirements.
Our aim is to reduce administrative burden and support existing pathways, not create unnecessary duplication.
Yes. Dr-Julian offers appointments 365 days of the year, 6am-11pm.
Dr-Julian offers flexible appointment availability, including early mornings, evenings, weekends, and bank holidays, depending on the pathway and commissioned service model.
This can help improve access for people who may struggle to attend appointments during standard working hours.
The platform allows patients to choose clinicians based on factors such as availability, therapy type, language, appointment format, and clinician profile.
This helps patients feel more involved in their care and can improve engagement, attendance, and continuity.
Yes. Dr Julian’s ethos is that we operate no waiting list and offer immediate access to treatment. Our service model, and technology infrastructure fully supports National NHS KPIs targets, specifically in relation to access, wait times, engagement, clinical outcomes, and patient satisfaction.
We support waiting list reduction through additional clinical capacity, flexible appointment availability, improved patient choice, lower DNA rates, and digital tools that support patients between sessions.
In some pathways, such as ADHD pre-screening or early intervention support, we can also help identify people who may benefit from education, self-help, coaching, or therapy before moving into more specialist assessment.
We can support NHS Talking Therapies services by providing additional therapy capacity, digital appointment booking, patient choice, clinician matching, outcome monitoring, and administrative workflow support.
We can work alongside existing clinical teams and systems rather than requiring services to replace their current operating model.
Both.
Dr-Julian can provide direct clinical services, digital infrastructure, or a combined model depending on the needs of the NHS partner.
This means we can support services that need additional clinical capacity, services looking to improve digital access and workflow, or systems wanting a more structured way to manage demand.
We work with a range of NHS partners, including ICBs, NHS Talking Therapies services, staff wellbeing services, specialist pathways, primary care, and wider community mental health programmes.
Our model can support both system-level commissioning and local service-level delivery.
General information
Dr-Julian is suitable for people 12 years of age or older. If you are under 18 you will be matched with a therapist who has specialist qualifications and training in working with children and young people.
Yes. Our service operates internationally as required.
However, If you are an NHS patient then it is advisable to check with us before proceeding, as some services do not allow their patients to be seen outside of the UK.
Dr-Julian is an innovative mental health and well-being platform that aims to increase accessibility to mental healthcare in the UK. We instantly connect you to mental healthcare professionals, including Psychotherapists, Counsellors, Psychologists, and Neurodiversity Specialists by secure video/audio/text link from the comfort of your computer/ tablet or phone, or face to face.
The Dr-Julian platform promotes patient choice and matching you to the right clinician. You can find clinicians by filtering language/therapy type/problem/availability, read clinician’s biographies and contact clinicians prior to committing to an appointment.
Booking an appointment is easy. Once you have selected an appointment with your chosen clinician, simply select “proceed to booking”.
There are currently no statistics available on how exactly many people receive therapy in the UK each year. However, it is clear that a growing number of people are seeking therapy.
Research shows that 1 in 4 British adults will suffer with a mental health problem at some stage in their life, so it is increasingly common to experience some sort of difficulty that can be helped by therapy.
In the past year more than 1.4 million people have been referred for therapy by the NHS alone.
Not all therapies are the same, but they do have some similarities. All therapies should make you feel that you are supported and help you to make sense of your individual circumstances. By the end of any therapy, you should feel that you are better equipped to cope with the future.
Each type of therapy is designed to help a different set of needs, so therapies will differ from each other in certain ways. Psychodynamic therapy concentrates on talking about your past, whereas other therapies may choose to focus on the present, or the future. Cognitive behavioural therapy (CBT) often involves ‘homework’ for you to do. Some therapies, like mindfulness therapy, are more spiritual.
Please see the therapies page on our web site for more information.
Finding the right therapist and the correct type of therapy to match your needs is the most important element when choosing a therapy service. Depending on your individual needs, we have a wide variety of therapists offering multiple therapy types. Please see our therapies page for more information.
You can filter our therapists by your needs, including language, therapy type, issue type, date/time and consultation method (face-to-face, video, voice, telephone, messaging). This helps you to find the right therapist for your needs.
If you are unsure or need further help, our customer success team is on hand to offer support. Please contact admin@dr-julian.com.
Therapy is suitable for, and can be beneficial to, anyone who is in need of talking to someone. People who need therapy come from a wide range of situations and backgrounds, and they have a wide variety of difficulties. No problem is too small for therapy.
If you are feeling stressed, experiencing a challenge you would like help in overcoming, or if you just want to have a chat with someone and get something off your chest, then therapy could be right for you.
Dr-Julian may be the right solution for you if you would like to improve the quality of your life. If you have issues that are interfering with your happiness or creating barriers to achieving your goals, we are here to help.
We have therapists who can treat a wide range of conditions. These include depression, anxiety, stress, addiction, bereavement, obsessions and compulsions, eating difficulties, sleeping difficulties, anger, grief, low self-esteem, family management, trauma, psychosis, post-traumatic stress, gender and sexual identity difficulties and body dysmorphic disorder. We offer therapy in specialist areas including neurodiversity, psychosexual and relationship issues. We also treat mental health issues connected with chronic pain and physical health conditions such as diabetes, medically unexplained symptoms, and many others.
We are a remote platform so we can offer appointments by video, voice call and text which you can attend from the comfort of your own home. These options can, for many people, prove much more convenient than face to face appointments at a clinic location.
Dr-Julian is not a crisis service. If you are in an emergency or severe crisis situation, you should call 999 or contact your local crisis team.
If you are undergoing an acute psychosis, or you have a severe mental illness that is being managed by specialist teams outside of Dr-Julian and are experiencing a relapse, please contact them directly or approach your GP for further help.
Privacy and Security
No. We will not share any confidential information with your employer about your treatment and care. If you wish to provide proof to your employer about your engagement with Dr-Julian you can do so by downloading information from your platform view.
All the information that is discussed in an appointment with Dr-Julian is completely confidential between you and your therapist. Each therapist abides by their professional body’s ethical and confidentiality code.
In exceptional circumstances (e.g; if there is risk of significant harm to you or someone else) a clinician may need to share some information where there is a legal requirement to do so. This may be with another healthcare professional, such as your GP. Your information will normally only be shared with your permission, and we will always discuss it with you in advance if possible.
Your clinician will make clinical notes of your appointment. If your treatment has been paid for directly or indirectly by the NHS, then your clinical notes and other information will be shared with them.
Your notes may be reviewed confidentially by select qualified Dr-Julian professionals for auditing and quality evaluation purposes. For further information please read our Privacy Notice.
We do not record any therapy sessions. They are strictly confidential between you and your therapist.
Written notes will be made about your session by your therapist, which are recorded on our secure clinical system and details of text appointments will be stored in your account so that you can access them at any time.
It is possible that a therapist may seek your permission to record a session for supervision purposes. If this is the case, they will discuss this with you in advance, and you do not have to agree. If you do not agree, this will not affect your therapy in any way. If you are happy for your session to be recorded, you will be asked to sign a consent form, and the recording will be deleted once it has been reviewed in supervision. You are also at liberty to keep this recording should you wish to do so.
Dr. Julian takes your privacy extremely seriously, and we have a detailed privacy notice and cookie policy that complies with the Data Protection Act 2018 and explains how we handle your data and your rights in relation to it. You can find these documents on our website.
We use SSL end-to-end encryption for your security. We do not keep any of your payment card details on our systems. If you choose to create an account, you will choose a secure password to access it.
Yes Dr-Julian meets the NHS’s strict regulations for its governance and data security. We are compliant with the NHS Data Protection Toolkit with organisational code (ODS): DVF.
We run monthly Penetration Testing (cyber attacks) and crest approved annual penetration tests to ensure cyber security. We hold ISO 9001/27001, and Cyber Essentials accreditation status.
Support and Contact
If you feel you have a complaint about the way your clinician is working with you, we recommend in the first instance that you try to resolve it with the clinician. If that doesn’t work, then the next stage would be for you to contact our Customer Success Team by calling the switchboard or emailing us at admin@dr-julian.com. Details of your complaint will then be passed to our Clinical Team for investigation, and we will keep you updated regarding any next steps.
If you wish to make a formal complaint, please email us at complaints@dr-julian.com. Your complaint will then be investigated, and you will be contacted regarding next steps and the outcome.
Upon referral you will receive an automated email from us, with instructions on how to access your account and book your first session. Please follow the instructions in the welcome email to confirm your email address and reset your password.
Please check your spam/ junk folders if you do not receive this.
Once you’ve logged into your account, please accept all the terms and conditions and grant permissions to allow access to your camera and microphone when prompted.
If you experience any difficulties with this, please contact us by calling our switchboard or emailing us at admin@dr-julian.com and we can assist you with accessing your account and booking your first session.
If you need any help, have any questions, or wish to report a concern, please contact us at info@dr-julian.com and we will respond within 1 working day.
Our office number is 020 3885 5828.
Technical Requirements and Accessibility
In the event that you or your therapist loses internet connectivity during your appointment, please remain logged in and on the appointment screen. Your therapist will re-join once the connection is restored.
Alternatively, you can end the appointment and attempt to re-join. If you are unable to re-join, please have your phone to hand and your therapist will call you by telephone to complete your appointment.
To ensure your appointment goes as smoothly as possible, there are a few things you need to do to prepare. We have created a checklist below to help you get ready for your session.
- If you would like to prepare some notes on what you would like to discuss during the session, this can help.
- Before your first appointment, please make sure you have completed your registration and provide any additional information requested under your personal profiles.
- You will need to have a good internet connection, wifi or 4G (3G may cause interruption in the video link). Please see FAQ “ What Technology do I need to connect to Dr-Julian? ” for more information.
- If your connection drops and you are using the Apple iOS App please remain logged into the app, and you will be reconnected automatically once the connection restores. If your clinician cannot reconnect with you, they will contact you by phone to complete the appointment.
- Many people find using earphones or a headset makes it easier to hear and is more private, so you may wish to have these to hand.
- Ensure that you are logged into the Dr-Julian platform or mobile app on your Laptop/Desktop/iPhone/ iPad/ iPod touch several minutes before your appointment start time (we recommend 10 minutes).
- If using the Apple iOS app you will need to allow the Dr-Julian app to send push notifications to your device and enable the app to access the camera and microphone. If you have an iPhone or similar device, you can do this in “Settings” > “Dr-Julian” > “Notifications” > “Allow Notifications”.
- If using a phone/ tablet please secure or rest your iPhone/iPad/iPod against something in an upright portrait mode, so you don’t get tired holding it steady during the session. Please also make sure it is approximately one arm’s length away, so you and your therapist can see each other clearly.
- Your clinician will join the appointment and connect with you through the Dr-Julian platform. Please go to the appointment tab, select your appointment, and click the “join” button.
When logged into the Dr-Julian platform, use the menu in the top left-hand corner of your dashboard, and click on the ‘My Appointments” page. In the top right-hand corner of the Appointments calendar, you will see a button called “Test Camera”.
Click on this and it will enable you to check that both camera and microphone are working.
To enable Video and Voice Call appointments you will be required to have a working webcam and microphone on your device.
For the best possible experience please ensure you are using the latest version of one of the following internet browsers on your device.
Google Chrome – Download Now
Internet Explorer – Download Now
Microsoft Edge – Download Now
Mozilla Firefox – Download Now
Safari – Download Now.
We currently offer our service via conventional internet or through a smartphone using 4G. Using conventional internet, you can access Dr-Julian Platform via a free web app app.dr-julian.com. This can be used on all computers/ tablets and phones. The best way to access the Dr Julian platform is via Google Chrome. You access appointments, complete questionnaires, book appointments, and communicate with our Dr Julian Customer Service team via this link plus much more.
Appointments can be undertaken on most laptops, desktop computers, smartphones, and tablets with webcam and microphone. To ensure you have the best possible experience, we recommend that you check your internet/ Wifi connection before joining an appointment.
The recommended minimum internet speeds are as follows :
Download: 3.5mbps
Upload 1.5mbps
If your speed test shows slower speeds than we recommend checking that no other devices (eg TV’s, Tablets, Laptops and other media devices) are using your internet connection. This will ensure you have the full available speed for your appointment.
It is also a good idea to check that your device is not downloading any files during the appointment; this can include but is not limited to Windows updates, Movie or Music downloads or streaming – for example Netflix and YouTube.
If your internet speed does not meet our platform’s minimum requirements it will be necessary to conduct your appointment using another source. In this instance please notify your clinician using the “Send Message” button in the Messaging Centre feature on the platform.
If connecting using a mobile phone network, you will need a minimum of 3 bars signal strength.
Windows and Apple Laptop/desktop computers have built in accessibility features which can be used to change the screen size and/or screen display to help users: please see the below links for support in using these features.
Apple Accessibility :
Windows Accessibility: